Policy

Company Policies

Welcome to Seamoss4u! We are committed to providing high-quality products and exceptional customer service. Please review our company policies below to ensure a smooth and transparent experience for all our customers.

1. Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Time: Standard shipping typically takes 3-7 business days within the United Kingdom. Shipping times may vary during peak seasons or due to external factors beyond our control.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.
  • International Shipping: We currently offer shipping within the United Kingdom, but we are working on expanding to international destinations soon.

2. Return and Refund Policy

  • Return Eligibility: We accept returns on unopened and unused products within 14 days of delivery. Products must be in their original packaging to be eligible for a return.
  • Return Process: To initiate a return, please contact our customer support at Seamoss4u_@outlook.com with your order number and reason for return. We will provide instructions for returning the item.
  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
  • Exchanges: If you receive a defective or damaged product, please contact us immediately for an exchange.

3. Privacy Policy

  • Information Collection: We collect personal information, such as name, address, and email, for order processing and customer service purposes.
  • Data Protection: Your personal information is protected and will not be shared with third parties, except as necessary to process your order or comply with legal obligations.
  • Marketing Communications: If you opt-in to receive our newsletter, we will send you updates and promotions. You can unsubscribe at any time.

4. Payment Policy

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods.
  • Payment Security: All transactions are processed through a secure payment gateway, ensuring your payment information is protected.
  • Billing Information: Ensure that your billing information matches the information on your payment method to avoid delays in processing your order.

5. Terms of Service

  • Product Use: Our products are intended for personal use only. Resale or unauthorized distribution is prohibited.
  • Health Disclaimer: While our products are made from high-quality, natural ingredients, please consult a healthcare professional before using them, especially if you have any medical conditions or allergies.
  • Limitation of Liability: Semoss4u is not liable for any indirect, incidental, or consequential damages arising from using our products.

6. Contact Us

If you have any questions or concerns regarding our policies, please feel free to contact us:

  • Email: Seamoss4u_@outlook.com

Thank you for choosing Seamoss4u. We value your business and are here to ensure a positive experience with our products and services.